Scan and check, the country’s first ＂taxi smart code＂ Xi’an is online
Passengers can scan the "taxi smart code" to experience real-time itinerary inquiry, service evaluation and complaint, fare payment and other functions.
Yesterday morning, the Xi’an Taxi Management Office and Xi’an Taxi Association released a new type of service supervision card for Xi’an taxis. The content displayed on the card includes Xi’an’s unified "taxi payment code" and the country’s first "taxi smart code". The reporter learned that passengers only need to scan the "Xi’an Taxi Smart Code" to realize real-time itinerary inquiry, service evaluation and complaint, fare payment and other functions.
Real-time information can be known on the "code" to efficiently ensure passenger safety
The newly released Xi’an Taxi’s new service supervision card can not only display the driver’s photo, name, license plate number and other information, but also add two new functions: "Xi’an Taxi Smart Code" and "Xi’an Taxi Payment Code". The reporter found that the new service supervision card is not only placed in front of the co-pilot, but also intimately set up a service supervision card in the back row to facilitate passengers to scan the code.
After the trip starts, passengers can enter the WeChat Mini Program of TikTok Travel by scanning the "smart code" on the service supervision card to "claim" their trip. At the same time, the information queried and the information of the actual ride are verified through the "smart code", which can effectively identify cloned cars and condominium cars. It is worth mentioning that the "smart code" provides an itinerary sharing function. Passengers can share the ongoing itinerary with their family and friends. The party who receives the itinerary sharing can monitor the driving track of the vehicle, the specific information of the driver and the vehicle in real time, providing more security for passengers to travel. In addition, the "smart code" is linked to the GPS data in the taxi, and passengers can scan the code to estimate the journey cost in advance, and can view the real-time travel track, driving speed, travel direction, and see if there is a yaw or detour.
After the trip, the "smart code" is connected to the in-car meter in real time. The driver lifts the meter to stop charging, and the fare displayed on the meter will directly bounce to the passenger’s mobile phone. Passengers can pay directly, and there is no need to manually enter the fare, which avoids the situation that passengers will enter errors and overpay when paying the fare through their mobile phone.
Anonymous service evaluation anti-violation "code" is more convenient to pay
In order to fill the gap in service evaluation of traditional cruise taxis, the "Smart Code" launched this time has been integrated into the evaluation system. Passengers can anonymously evaluate drivers from five dimensions: "Communication Politeness", "Quiet and Not Disturbing", "No Odor in People and Vehicles", "Clean and Comfortable Environment" and "Safe Driving". Drivers with high passenger satisfaction can receive priority orders and service rewards, which will also be used as a reference condition for the first evaluation in the industry.
For drivers with poor service, passengers can also make anonymous complaints through the "smart code", and the complaint content, itinerary information, driver information and other data will be transmitted in real time to the complaint acceptance department of the Municipal Taxi Administration for investigation and handling. Compared with telephone complaints, the "smart code" is more efficient, and it is easier to identify service violations such as detours and overcharges, which can effectively ensure the rights and interests of passengers.
In the payment process, in addition to scanning the "smart code" payment, Bank of Xi’an also provides a "seven-in-one" aggregate payment method. Passengers can complete the payment by scanning the "payment code" on the new service supervision card. It supports seven methods such as WeChat and Alipay, and also supports savings card and credit card payment, providing more options for passengers to pay conveniently. The fare will be directly credited to the driver’s bank card, without the need to withdraw again through the payment platform, saving the driver the withdrawal fee.
"IoT + Big Data" empowers taxi operations
The release of the new service supervision card and "taxi smart code" is the first time that the data of the Internet platform and in-car facilities has been connected in the national industry, marking an important step in the deepening reform of the taxi industry in Xi’an and the process of reducing the taxi network in Xi’an. The taxi industry in Xi’an plans to complete the first batch of 3,000 vehicles by August 31, and then complete the laying of all "taxi smart codes" in the city.
The reporter learned that the "smart code" uses the Internet of Things technology to integrate the information data of Yangzhao taxis, predict the demand for taxis through travel demand heat map and big data analytics, and rationally allocate urban taxi resources during peak hours to alleviate the problem of difficult taxis during peak hours. Help taxi drivers reduce empty driving rates and improve operational efficiency.
"The integration of old and new formats in the taxi industry is the trend of the times. Traditional cruise cars and online taxi-hailing cars should learn from each other, learn from each other’s strengths and complement each other’s weaknesses, and jointly provide passengers with high-quality and safe travel services." Wang Jian, director of Xi’an Taxi Management Office, said that the "smart code" is an important attempt launched by Xi’an taxi industry in the country. I hope citizens and drivers can actively use it and give more opinions.
It is understood that during the launch of the "smart code", both drivers and passengers can get rich rewards for using it. Taxi drivers who activate the new service supervision card can enjoy the first 5 yuan bonus, and if there are more than 60 transactions in the month, they can get a 30 yuan bonus; passengers can get different amounts of ride ticket rewards by scanning the code to complete the service evaluation of the driver, and the driver can also get the evaluation bonus. In the next step, the "smart code" will also launch electronic invoices, yaw reminders, lost and found, taxi combination, enterprise payment and other functions to continuously improve the service quality of cruise taxis in the industry. (Text/Photo, Reporter, Guo Peiran)