Apple battery is difficult to change the network. Now it is ＂yellow cattle＂： online sales reservation number 10 yuan to 100 yuan
A few days ago, Apple promised to replace batteries for some 6S series mobile phones for free, but many consumers complained that it was difficult to make an appointment, queue up and maintain. The Beijing Morning Post reporter visited two direct stores and found that there was a long queue of tens of meters waiting for mobile phone testing and maintenance. The staff admitted that it may not be possible to change batteries after waiting for 4 hours. At the same time, online "scalpers" appeared to help make an appointment, with prices ranging from 10 yuan to 100 yuan. Apple’s official customer service reminds consumers to repair and replace the wrong peak. If the documents are complete, it is recommended to go to the designated repair outlets for repair, but the Beijing Morning Post reporter randomly visited two outlets, but it was all in vain.
Waiting for three hours in front of the door may not be replaced.
Yesterday morning, the reporter came to the Apple Store in Sanlitun. Although it was not open yet, there were about 50 people lined up at the door, mostly consumers who came to test and replace the mobile phone battery. Xiao Wang, who was waiting with a mobile phone, told reporters that he had failed to make an appointment online many times. "I heard that because the battery is out of stock, even if it is queued on the spot, it may not be able to be changed, but I still want to try my luck." The security guard near the shopping mall said that the "surge of people" in front of the Apple store has become the normal state in recent days. "When there are many people, you have to turn a corner in a row."
When the door opened at 10 am, people flocked in, and the staff guided a dozen consumers who had made a successful appointment to sign in first. One of the staff said that at present, hundreds of mobile phones have to be repaired every day. "Yesterday, there were more than 40 phones that were not repaired." He introduced that consumers who have not made an appointment like Xiao Wang can only test in the store but can’t replace the battery. "After testing, it is recommended that he go to our authorized outlets for maintenance, and the service is the same."
Then the reporter went to Wangfujing Apple Store, just like Sanlitun Store, and there was still a long queue at the door of the store. "If the battery is available, it will take at least three or four hours to change it. We will give priority to customers with appointments." The staff explained that due to the large number of people replacing batteries recently, there are often out of stock situations, and the store will no longer accept non-reserved customers.
Officially designated outlets eat two doors shut.
What about Apple’s officially designated outlets that "provide the same service"? According to the list of outlets given by the staff, the reporter went to a maintenance point on the 9 th floor of Sun Dong’ an Square, but he was turned away. A notice posted on the door said, "Our store is suspended due to internal business integration and maintenance." The reporter dialed the contact number and was told that when to resume business, he still needed to wait for a notice.
Later, the reporter went to the designated maintenance point in the Sanyuanqiao Third Real Estate Building in Chaoyang District, which is also the "Iron General" to close the door. The business hours here are only from Monday to Saturday. Two consumers who came to replace the battery had to sigh and go home. "The appointment can’t be made, and the store can’t be arranged. After listening to the words of the store staff, I ran over and thought that I could finally repair it, or I ran for nothing!"
Subsequently, the reporter randomly dialed seven officially designated maintenance outlets as customers, and only two of them were successfully connected. Among them, the staff of the maintenance network on the second floor of the post office of the Asian Games Village in Chaoyang District introduced that there were more than 20 people waiting in line in the store at two o’clock in the afternoon. "If you want to repair it, you have to come early." He especially reminded consumers to bring their mobile phones, packaging boxes, three-package cards, invoices and ID cards before they can be repaired. Generally, it is necessary to leave the mobile phones in the store for about a week to replace the mobile phone batteries.
The online "yellow cattle" selling business is hot.
Apple’s free "battery" is so hard to enjoy, but it allows "yellow cattle" to find business opportunities and sell Apple’s after-sales appointment number online. The reporter searched a website for two keywords: genius bar and appointment, and hundreds of related "treasures" appeared, some of which indicated the appointment numbers of the day and the recent purchase of Apple. The optional locations included many cities in China, and the prices ranged from 10 yuan to 100 yuan.
One of the stores is called "Appointment Expert", which only sells the appointment numbers of Shanghai, Beijing, Shenzhen and other places, and this "baby" sells 174 times a month. The reporter consulted as a customer. The other party said that the prices of all store reservation numbers in Beijing are 50 yuan. "The prices in every place are different, and other cities are more expensive than Beijing!" He also said that it is the earliest time to buy the reservation number after 3 days. "Give me your information. After I make an appointment, you can go directly with your ID card."
The reporter consulted another seller. He said that he can get the reservation number two days later, but the time is random and the stores are random. When the reporter asked why it was difficult for others to make an appointment with him, the other party changed the subject and did not answer.
Apple customer service suggested peak fault maintenance.
In this regard, Apple’s official customer service said that it was not long before Apple’s 6S battery replacement policy was introduced, with more customers and greater pressure on supply, so many stores could not replace batteries for consumers in time. In addition to stores, consumers can also hold mobile phones, three-guarantee cards, invoices and ID cards to a number of officially designated outlets for testing and maintenance. As for the case that the reporter mentioned that he was "closed", the customer service suggested that it is best to go before the working day and communicate with the outlets by telephone in advance.
The customer service staff also reminded consumers that all mobile phones that meet the requirements of battery replacement within three years can be tested and maintained for a long time. If they are not in urgent need, consumers are advised to avoid the current peak maintenance.
Beijing Morning Post Live News
Reporter Kang Jiawen and photo